Welcome to the official Lucky Green Casino terms and conditions page. This user agreement sets out the general rules that apply to every player who registers an account, claims a bonus or plays any of the 4,000+ games on lucky-greens.com. By creating an account, you confirm that you have read, understood and accepted these terms of use in full. We recommend all Australian players take a few minutes to review the T&Cs below before depositing, because these site rules govern everything from registration and KYC checks to bonus terms and withdrawal terms.
1. General Terms and Acceptance of the User Agreement
Lucky Green Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. These general terms form a legally binding user agreement between you (the player) and the operator. Continued use of the website after any update to the terms of service constitutes acceptance of the revised version. If you do not agree with any part of the Lucky Green Casino rules, you must stop using the site and close your account.
Lucky Green Casino may amend this casino policy from time to time to reflect new legislation, licensing requirements or product changes. Material changes will be announced on the website, and the date of the latest revision will always be displayed on this page.
2. Registration Terms and Account Rules
2.1 Who Can Register
The following registration terms apply to everyone who opens an account at Lucky Green Casino:
- You must be at least 18 years of age. Underage gambling is strictly prohibited, and any account found to belong to a minor will be closed immediately with all winnings voided.
- Only one account per person, household, IP address and device is permitted.
- You must provide accurate, complete and up-to-date personal information during sign-up.
- You must not be located in a jurisdiction where online gambling is prohibited by local law. It is your responsibility to check the laws that apply to you.
- You may not register on behalf of another person or use someone else's payment methods.
2.2 Account Security
You are responsible for keeping your login details confidential. All actions taken under your account are treated as your own. If you suspect unauthorised access, contact the Lucky Green Casino support team immediately via 24/7 live chat or [email protected].
3. KYC and Identity Verification
As part of the Lucky Green Casino casino rules and our anti-fraud obligations, every player must complete a Know Your Customer (KYC) procedure before the first withdrawal. You may be asked to provide:
- A government-issued photo ID (passport, driver's licence or national ID card);
- Proof of address issued within the last three months (utility bill or bank statement);
- Proof of ownership of the payment method used (card photo with middle digits hidden, e-wallet screenshot or crypto wallet confirmation).
Verification is normally completed within 24 to 48 hours. Withdrawals remain on hold until KYC is approved. Lucky Green Casino reserves the right to request additional documents at any time under this casino policy.
4. Deposits and Withdrawal Terms
4.1 Payments Overview
The table below summarises the key payment figures that form part of the Lucky Green Casino terms of use:
| Parameter | Details |
|---|---|
| Minimum deposit | A$20 |
| Minimum withdrawal | A$30 |
| Daily withdrawal limit | A$5,000 |
| Weekly withdrawal limit | A$15,000 |
| Monthly withdrawal limit | A$30,000 |
| Processing time | 24 to 72 business hours |
| Payment methods | PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer |
4.2 Withdrawal Rules
The following withdrawal terms apply to all cash-outs at Lucky Green Casino:
- Withdrawals are processed to the same method used for depositing wherever technically possible.
- All pending wagering requirements must be completed before bonus-related funds can be withdrawn.
- Higher limits may be available to VIP members (Bronze to Diamond levels) at the operator's discretion.
- Lucky Green Casino may split large withdrawals into instalments in line with the standard limits above.
5. Bonus Terms and Wagering Requirements
All promotions are governed by the general bonus terms in this section plus any promotion-specific rules published on the site. The welcome package offers up to A$500 + 100 free spins across your first three deposits:
- 1st deposit: 100% up to A$200 + 50 free spins
- 2nd deposit: 50% up to A$150 + 30 free spins
- 3rd deposit: 75% up to A$150 + 20 free spins
Key points of the Lucky Green Casino wagering requirements:
- Bonus funds carry a 35x wagering requirement on the bonus amount before withdrawal.
- Games contribute to wagering at different rates; pokies typically contribute 100%, while table and live games contribute less or nothing.
- Bonuses expire if the wagering requirements are not met within the stated timeframe.
- Attempting to abuse promotions (low-risk betting patterns, bonus hunting across duplicate accounts) breaches the Lucky Green Casino general rules and may lead to confiscation of bonus funds and winnings.
- Lucky Green Casino reserves the right to modify or cancel any promotion, subject to fair notice.
6. Gaming Rules and Fair Play
All games at Lucky Green Casino run on a certified Random Number Generator (RNG) tested by independent laboratories, guaranteeing fair and unpredictable outcomes. The catalogue includes 4,000+ titles from 50+ providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming and Nolimit City. The following casino rules apply to gameplay:
- Malfunctions void all pays and plays; affected bets will be refunded.
- Individual game rules, available within each title, form part of these terms and conditions.
- Bets placed after an outcome is known, or through exploitation of software errors, will be voided.
7. Prohibited Conduct
To keep the platform safe and fair, the Lucky Green Casino user agreement strictly prohibits the following behaviour:
- Creating or using multiple accounts;
- Using bots, scripts, automated tools or any software designed to gain an unfair advantage;
- Masking your location with a VPN, proxy or similar technology;
- Fraud, money laundering, chargebacks or use of stolen payment instruments;
- Colluding with other players or engaging in match-fixing of any kind;
- Abusive, threatening or offensive behaviour towards staff or other players.
Breaching these site rules may result in bonus removal, confiscation of winnings, account suspension or permanent closure, and reporting to the relevant authorities where required.
8. Limitation of Liability
Lucky Green Casino provides its services on an "as is" basis. To the maximum extent permitted by law, the operator is not liable for losses arising from downtime, connection failures, software errors, or your own breach of these terms of service. Nothing in this casino policy excludes liability that cannot lawfully be excluded. Gambling involves risk — never wager more than you can afford to lose.
9. Account Closure and Responsible Gambling
You may close your account at any time by contacting support. In line with the Lucky Green Casino rules on player protection, the following responsible gambling tools are available to all Australian players:
- Deposit, bet, loss and session limits — adjustable in your account settings;
- Cooling-off periods — 24 hours, 48 hours, 7 days or 30 days;
- Self-exclusion — 6 months, 1 year, 5 years or permanent.
Lucky Green Casino may also suspend or close accounts that remain inactive, breach the general terms, or fail verification. Verified real-money balances will be returned where legally possible.
10. Changes to the Terms, Governing Law and Disputes
10.1 Amendments
These T&Cs may be updated at any time. The current version published on this page always prevails over earlier versions. Continued play after publication of updated terms of use means you accept them.
10.2 Governing Law
This user agreement is governed by the laws of Curaçao, under the licence issued by the Government of Curaçao. Any dispute arising from the Lucky Green Casino terms and conditions falls under the jurisdiction of the competent courts of Curaçao.
10.3 Dispute Resolution
If you have a complaint, contact support first via live chat (24/7) or e-mail [email protected] — we reply within 12 hours. If the issue cannot be resolved internally, you may escalate it to the licensing authority. Lucky Green Casino keeps records of all disputes for transparency.
11. Intellectual Property and Data Protection
All trademarks, logos, graphics, software and content on lucky-greens.com are the property of Lucky Green Casino or its licensors and are protected by intellectual property law. You may not copy, reproduce or distribute any part of the site without written permission.
Your personal data is processed in accordance with our Privacy Policy, which forms part of these general terms. All data is protected with 256-bit SSL/TLS encryption, and information is shared with third parties only where required for payments, verification or by law.
Frequently Asked Questions About the Lucky Green Casino T&Cs
Who can accept the Lucky Green Casino terms and conditions?
Only players aged 18 or over who live in a jurisdiction where online gambling is legal. Accepting the registration terms during sign-up confirms you meet these criteria.
What are the Lucky Green Casino wagering requirements?
All welcome bonuses carry a 35x wagering requirement on the bonus amount. Wagering must be completed before bonus winnings can be withdrawn, as set out in the bonus terms above.
How long do withdrawals take?
Under the standard withdrawal terms, requests are processed within 24 to 72 business hours after KYC approval, with limits of A$5,000 per day, A$15,000 per week and A$30,000 per month.
Can I have more than one account?
No. The Lucky Green Casino general rules allow only one account per person, household, IP address and device. Duplicate accounts are closed and winnings may be voided.
Where can I ask questions about these terms of service?
Contact the Lucky Green Casino team via 24/7 live chat or e-mail [email protected]. Replies to e-mails arrive within 12 hours.
By playing at Lucky Green Casino, you confirm your acceptance of these terms and conditions in their entirety. Reviewing the T&Cs regularly ensures you always play with full knowledge of the current casino rules — play smart, play safe and enjoy everything Lucky Green Casino has to offer.