This Lucky Green Casino privacy policy explains how we collect, use, store and protect the personal data of players who visit lucky-greens.com, register an account or use our services. We take privacy and data protection seriously, and our practices are aligned with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs) and, where applicable, the EU General Data Protection Regulation (GDPR). By creating an account at Lucky Green Casino, you confirm that you have read and accepted this privacy policy and our approach to data processing, cookies and information security.
Who Controls Your Personal Data
Lucky Green Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For the purposes of this policy, the operator acts as the data controller: it decides why and how your personal information is processed. Questions about Lucky Green Casino data protection practices, or requests relating to your privacy rights, can be sent to our Data Protection Officer at [email protected]. General enquiries are handled by [email protected] via e-mail (reply within 12 hours) or through live chat, available 24/7.
What Personal Data Lucky Green Casino Collects
To provide a safe and legally compliant gaming service with more than 4,000 games from 50+ providers, Lucky Green Casino must carry out limited but necessary data collection. The categories of user data we process include:
- Identification data — full name, date of birth, gender, and copies of identity documents supplied during mandatory KYC verification before your first withdrawal.
- Contact data — residential address, e-mail address and phone number.
- Financial data — deposit and withdrawal records, payment method details (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, cryptocurrency wallet addresses, bank transfer details) and transaction history.
- Gaming activity data — bets, wins, losses, bonus usage, VIP level, session duration and responsible gambling settings such as deposit or loss limits.
- Technical data — IP address, device type, operating system, browser, and interactions with our Android APK or iOS Web App.
- Communication data — records of live chat conversations and e-mail correspondence with our support team.
- Sensitive data — only in limited cases, for example information you volunteer in connection with self-exclusion or gambling-related harm; we handle it with heightened confidentiality.
- Third-party data — information received from identity verification services, payment providers and fraud prevention databases.
How We Collect Your Information
Most personal information is collected directly from you when you register, verify your account, deposit with a minimum of A$20, claim the welcome package of up to A$500 + 100 free spins, or contact support. Additional data collection happens automatically through cookies and similar technologies while you browse lucky-greens.com, and indirectly from trusted third parties that help us meet our legal obligations.
Why We Process Your Data and On What Legal Basis
Lucky Green Casino data processing is always tied to a specific purpose and a lawful basis. We use your personal data to:
- Create and manage your player account (performance of a contract).
- Provide games, process deposits, and pay out withdrawals of A$30 or more within 24 to 72 business hours (performance of a contract).
- Comply with KYC and anti-money-laundering (AML) laws, licensing conditions and tax rules (legal obligation).
- Protect the platform against fraud, bonus abuse and unauthorised access (legitimate interest and legal obligation).
- Support responsible gambling tools, including cooling-off periods and self-exclusion from 6 months to permanent (legitimate interest and legal obligation).
- Send service messages and, with your consent, promotional offers about bonuses, free spins and VIP rewards (consent).
- Analyse and improve our website, mobile experience and game catalogue (legitimate interest).
Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of earlier data processing.
Lucky Green Casino Cookie Policy
This section serves as the Lucky Green Casino cookie policy. Cookies are small text files stored on your device that help the website function correctly and let us understand how visitors use our services. We use four categories:
| Cookie type | Purpose | Can be disabled? |
|---|---|---|
| Essential cookies | Login sessions, account security, fraud prevention and core site functions | No — required for the site to work |
| Analytical cookies | Anonymous statistics on traffic, popular games and page performance | Yes, via cookie settings |
| Functional cookies | Remembering language, display preferences and saved settings | Yes, via cookie settings |
| Marketing cookies | Personalised offers and measuring the effectiveness of promotions | Yes, via cookie settings or browser controls |
You can manage or delete cookies through your browser at any time. Blocking essential cookies may prevent parts of Lucky Green Casino from working properly. Your choices under this cookie policy can be updated whenever you wish through the consent banner on the site.
Sharing Personal Information with Third Parties
Lucky Green Casino never sells your personal information. We share user data only where necessary and only with parties bound by strict confidentiality and data security obligations:
- Payment providers — to process deposits and withdrawals through PayID, cards, e-wallets, vouchers, crypto and bank transfer.
- Game providers — such as Pragmatic Play, Evolution Gaming, Play'n GO and NetEnt, to deliver games and verify results.
- Identity and fraud prevention services — to complete KYC checks and detect suspicious activity.
- Regulators and authorities — the Curaçao licensing authority, law enforcement or courts where disclosure is legally required.
- Professional advisers — auditors, lawyers and IT security consultants under confidentiality agreements.
International Data Transfers
Because our operator is based in Curaçao and our partners operate globally, your personal data may be transferred outside Australia. Whenever this occurs, Lucky Green Casino applies safeguards such as contractual data protection clauses and technical controls so that your information receives a level of data protection consistent with the Australian Privacy Principles and, where relevant, the GDPR.
Data Security at Lucky Green Casino
Lucky Green Casino data security relies on layered technical and organisational measures designed to keep your information safe:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
- encrypted data storage on secured servers protected by firewalls and intrusion detection systems;
- strict access controls, so only authorised staff with a genuine need can view player records;
- regular information security audits, vulnerability testing and staff training;
- RNG certification by independent laboratories, confirming fair and tamper-free game outcomes.
No online system can guarantee absolute security, so we also encourage you to use a strong, unique password and never share your login details. If we ever detect a data breach likely to cause serious harm, we will notify affected players and the relevant authorities as required by the Notifiable Data Breaches scheme.
Data Storage and Retention Periods
We keep personal data only for as long as necessary for the purposes described in this privacy policy. Typical retention periods for data storage are:
| Data category | Retention period |
|---|---|
| Account and KYC records | Duration of the account plus 5 years after closure (AML requirement) |
| Financial and transaction records | At least 5 years, as required by law |
| Gaming activity logs | Up to 5 years for dispute resolution and compliance |
| Support correspondence | Up to 3 years |
| Marketing preferences | Until you withdraw consent or close your account |
| Analytical cookie data | Up to 26 months in aggregated form |
When retention periods expire, records are securely deleted or irreversibly anonymised.
Your Privacy Rights
Under Australian privacy law and, where applicable, the GDPR, you have meaningful privacy rights over the personal information Lucky Green Casino holds about you:
- Access — request a copy of the user data we process about you;
- Correction — ask us to fix inaccurate or outdated details;
- Deletion — request erasure of data we are not legally required to keep;
- Restriction — ask us to limit certain data processing activities;
- Portability — receive your data in a structured, machine-readable format;
- Objection — object to processing based on legitimate interests, including direct marketing;
- Withdrawal of consent — opt out of marketing or cookie-based tracking at any time.
To exercise any of these rights, e-mail [email protected]. We respond within 30 days and may ask you to verify your identity first — a safeguard that protects your account from impersonation attempts.
Complaints and the OAIC
If you believe Lucky Green Casino has mishandled your personal data, please contact our Data Protection Officer first so we can investigate. If you are not satisfied with our response, Australian players may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, the supervisory authority for privacy matters in Australia.
Children and Responsible Data Practices
Lucky Green Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from minors, and our KYC process is designed to detect and close underage accounts immediately, with any associated data deleted. Data linked to responsible gambling tools — limits, cooling-off periods and self-exclusion — is handled with additional care and used only to keep your play safe.
Changes to This Privacy Policy
We may update this Lucky Green Casino privacy policy to reflect changes in law, technology or our services. Significant changes will be announced on lucky-greens.com or by e-mail, and the revised version will always show its effective date. Continued use of the site after an update means you accept the amended policy, so we recommend reviewing this page periodically.
FAQ — Lucky Green Casino Privacy Policy
Does Lucky Green Casino sell my personal data?
No. Your personal data is never sold or rented. It is shared only with essential service providers and authorities under strict confidentiality obligations, as described in this privacy policy.
How does Lucky Green Casino protect my information?
Lucky Green Casino information security combines 256-bit SSL/TLS encryption, firewalls, encrypted data storage, access controls and regular security audits to guard your account and payment details.
Can I refuse cookies and still play?
Yes. Under the Lucky Green Casino cookie policy you can disable analytical, functional and marketing cookies at any time. Only essential cookies are mandatory, as the site cannot function safely without them.
How do I request deletion of my user data?
E-mail [email protected] from your registered address. We will delete all user data that we are not legally obliged to retain; KYC and transaction records must be kept for 5 years under AML law.
Who supervises Lucky Green Casino privacy compliance in Australia?
The OAIC (Office of the Australian Information Commissioner) oversees privacy complaints for Australian players, while our licence is supervised by the Government of Curaçao.
Your trust matters to us. This privacy policy reflects the commitment of Lucky Green Casino to transparent data collection, lawful data processing, robust data security and full respect for your privacy rights. If anything is unclear, our team at [email protected] is available around the clock to help you play with confidence at Lucky Green Casino.